Client Questions
All your questions answered
Client Questions
Everyone has questions about soft tissue therapy. This page is compiled of questions asked by clients.
How often do I need to receive treatments?
That is entirely up to you. For stress related issues I recommend bi-weekly or once a month. For deep tissue or trigger point therapy that will vary. It all depends on how much adhesion’s, scar tissue and trigger points you may have. Due to muscle memory, muscles may revert back to old patterns causing pain and discomfort from a few days to several weeks after a session. This applies if the client goes back to strenuous activities, does not pay attention to posture, has awkward sleep patterns and many other factors are involved as well. To avoid this, I recommend that you do come in weekly until the negative pattern is broken up. That can take anywhere from 2-10 sessions. Once the pattern is broken, mostly soft tissue therapy should be sufficient to maintain your muscles.

Massage in general is always a positive for wellbeing so it can be enjoyed monthly or more frequently if you wish!

What should I expect during my first treatment?
Before the sessions starts, you will be required to complete the confidential consultation form. Following that we will carry out various assessments to determine the root cause of the problem. Based on our findings, treatment will commence, whereby different techniques will be carried out depending on what you are being treated for, at times you will be asked to change positions or ask you to actively move while a technique is being carried out.
What should I wear?
Appropriate clothing is required for your treatment :

  • Gentleman – underwear with shorts (no boxer shorts!)
  • Ladies – underwear with shorts, sports bra with clasp or suitable bra
When should I not get a massage?
You should not book a massage if you have a fever, cold/flu, or any kind of contagious skin infection. There are many other condition in which I may need to adapt my techniques (ie arthritis or osteoporosis) or avoid an area completely (ie cuts or buns). With some conditions you will be required to obtain written approval from you doctor (cancer, heart conditions).
Is there anything I need to do before receiving a massage?
Make sure you drink plenty of water before and after your session.  During a massage, circulation increases and toxins are released by the muscles and soft tissue.  Water helps flush out these toxins and keeps your tissues hydrated.
What should I do after my session?
Relax so you don’t tighten the muscles and soft tissues back up. Drink plenty of water to flush out toxins that were released from the muscles during the massage. For more information please read our aftercare page.
Do you provide draping? Is draping optional?
It is our policy that everyone has a sheet/towel covering the parts of the body not currently been worked on without exception.
Should I talk to the massage therapist during the massage?
Although some people prefer to talk throughout the massage, it’s optional. Deep tissue massage and sports massage are just some of the types of massage that require feedback. The therapist often works on deeper layers of muscle and will ask from time to time if the pressure is comfortable. Other techniques such as stretching and movement will require you to be physically involved.
How do I convey to the therapist that the pressure isn’t deep enough?
Communicate with me. The therapist will never take offence if you request more pressure. The therapist will adjust the pressure and technique to your comfort level.
When is it safe to have massage whilst pregnant?
The first 3 months is not recommended, however during the second and third trimester it is ok.
Will it be painful?
Sometimes pain is unavoidable, especially if a client has severe scar tissue, adhesions that are underneath the deep underbelly of the muscle, trigger points, or hypersensitivity to touch. However, treatment is always performed within your pain threshold.

If it is not a good kind of pain, tell the therapist. On a scale of one to 10 (where 1 is no pain and 10 is extremely painful) the pressure should always be less than seven.

What is your cancellation policy?
We require 24 hours notice on cancellations. If you cancel within 24All appointments after that will be charged the full price.
Why do you charge what you charge?
We are BIG into value. We believe in delivering the best results to you, we need to give you ten times the value on your money. After all, no matter what your goals are, this IS an investment in your body. With the philosophy in mind, it is our job to give you maximum impact on every service you get. It is this philosophy that drives us to have the most education, the most experience and always focus on the best for the client. Because of this commitment to excellence, you end up spending less in the long run that would at a chain massage place or even other independent therapists. You get your results faster, you have to come less for those results, and you get the personalised attention you can expect with seeing the same therapist.
I am not a sporty person, does this matter?
Anyone can benefit from Sport & Remedial Soft Tissue Therapy. Muscle tensions often develops through incorrect posture or repetitive movements that are work related which have nothing to do with sports.

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t: 07590 218169


Cancellation Policy

Please note that appointments cancelled with less than 24 hours notice will be charged at 50%. There is no cancellation fee for appointments cancelled with more than 24 hours notice.